Competition in the era of globalization now, is increasingly tight. In order for an organization can have an edge in the global scale, then the organization must be able to do a better job in order to produce goods or services of high quality with reasonable price and competitive. In other words, in the modern global marketplace, the key to improving competitiveness is the quality. Conditions as mentioned above, should be anticipated earlier by the organization, either business or the public. Society will be increasingly critical to choose the goods and services required. This sort of thing to be a reference of an organization to further improve productivity and quality efforts, for the purpose of the organization that has been launched can be achieved. Success in many developed countries is driven by the availability of human resources (HR) quality than the availability of abundant natural resources. As Japan’s natural resources are limited, but high potential human resources, then able to boost the progress of the country to be able to compete with other countries.
On the basis of the above, it can not be denied the development and improvement of the quality of human resources is a priority and ongoing challenges in the era of globalization. One business organization that is applied in improving the quality of human resources is the implementation of the role of Total Quality Management (TQM), or in Indonesia, the term Integrated Quality Control (Pengendalian Mutu Terpadu – PMT).
TQM is an approach in running the business to maximize the competitiveness of the organization through continuous improvement on products, services, people, processes and environment. In order for organizations to have high competitiveness in the global scale, then the organization must be able to do the job better, effective and efficient in producing goods and services of high quality and competitive prices. To produce goods and services that compete, in the future no longer rely comparative advantage alone but should increase competitive advantage. Management of natural resources will have a competitive advantage if human resources has a high potential to manage it.