Seven Tools for Total Quality Management

Tools for Generating Ideas

Check Sheet is an organized method of recording data.

check sheet

Scatter Diagram is a graph of the value of one variable vs. another variable.

Scatter Diagram

Cause and Effect Diagram / Fishbone Diagram is a tool that identifies process elements (causes) that might effect an outcome.

cause effect diagram

Tools to Organize the Data

Pareto Charts is a graph to identify and plot problems or defects in descending order of frequency.

pareto charts

Flow Charts (Process Diagrams) is a chart that describes the steps in a process.

process diagram

Tools for Identifying Problems

Histogram is a distribution showing the frequency of occurrence of a variable.

histogram

Statistical Process Control (SPC) Chart is a chart with time on the horizontal axis to plot values of a statistic.

statistical process chart


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Industrial Engineering Student
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